Terms & Conditions
1.Introduction
1.1 These terms and conditions shall govern your use of our website, www.hairbybillieeveritt.com (the “Website”), social media pages, being Facebook or any other social media pages maintained by HairbyBillieEveritt from time to time (the “Social Media”) and any booking made through the Website, by Phone or in-person at Timeless Hair & Beauty Salon (a “Booking”) and the terms and conditions relating to any beauty treatment services provided by Billie (the “Services”) at Timeless Hair & Beauty (the “Salon”).
1.2 The term “we” refers to Billie Everitt, HairbyBillieEveritt and/or the operator of the Website. The term “we” does not include employees, owners and/or operators of the Salon.
1.3 The term “you” refers to the user or viewer of our Website, Social Media, or any person who makes a Booking or receives Services (and “your” will be construed accordingly).
2. Acceptable Use
2.1 By using our Website, Social Media or making a Booking, you agree to accept these terms and conditions. If you disagree with any of these terms and conditions, you must not use our Website, Social Media or make a Booking.
3. Bookings
3.1 You must be at least 16 years of age to make a Booking.
3.2 Should you be making a Booking on behalf of another person (or if you transfer your Booking to another person), by making the Booking you confirm to us that you have their express permission to do so and you have their express agreement to all terms listed herein and elsewhere related to the Booking. Should such a person dispute their agreement to such terms or raise a claim of any kind, you indemnify us and hold us harmless from all damages.
3.3 The terms herein shall continue to apply to any changes that you make to a Booking including adding additional Services, removing Services, substituting Services or amending the recipient of Services whether such changes are made online, by phone or in-person.
3.4 To make a Booking for salon treatments, simply follow the steps set out on the Website.
3.5 The costs of our treatments will be shown on the Website and may be updated from time to time. If there are any changes made to our prices, those changes will not affect any Booking which has been made prior to the date of the introduction of the new prices.
3.6 We aim to provide all Services on time. However, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
3.7 We will collect certain details from you during the Booking process. You agree that we will use those details in accordance with the terms of our Privacy Policy, which you can find here:
4. Cancellations
4.1 We reserve the right to cancel any Service for any reason, including if, for example, there is an error on the Website regarding the price or description of a treatment you have requested is no longer available.
4.2 If we need to cancel a Booking for any reason other than late or non-arrival, or non-adherence to these terms, you will not be charged.
4.3 In the event you need to cancel a Booking, you must provide at least 48 hours notice. If you do not adhere to this term, you will be charged 50% of your Booking cost.
5. Appointment Conditions
5.1 If you do not attend your Booking without cancelling, you will be charged 100% of your Booking cost. This cost must be payed before another Booking can be made.
5.2 In the event you are unable to attend your Booking on time, you will be provided with a 15 minute grace period ( the “Grace Period”). Once the Grace Period has passed, your Booking will be cancelled and treated as unattended. Condition 5.1 will take action.
6. Deposits
6.1 To arrange an appointment a percentage of your Booking cost (the “Deposit”) will be taken in order to confirm your Booking.
6.2 A Deposit is non-refundable.
6.3 The Deposit will be deducted from the Booking total.
7. Salon Policy
7.1 Any child under the age of 16 must be accompanied by an adult .
7.2 No smoking is allowed in the Salon.
7.3 When leaving or smoking outside, clients must be mindful of residential neighbours and keep noise to a minimum.
7.4 Should any clients be required to leave for a breach of these terms or any other reason at our sole discretion, any services booked or in progress will be cancelled and no refunds will be given.
7.5 All promotions including but not limited to discounted treatments are valid for the period of time specified in the promotion or 6 months, whichever is shorter. We reserve the right to terminate or revoke any promotion at any point.